Refund policy

Return and Refund Policy

Last Updated: 04/03/2026

At Mini mello closet, we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand when and how returns or refunds are applicable.

 

 

1. Return Eligibility

We accept returns only under the following conditions:

  • You received a different colour than what was ordered

  • The product has wear and tear or damage at the time of delivery

Returns will not be accepted for reasons such as change of mind, size issues, or personal preference.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition

  • Original tags, packaging, and invoice must be intact

  • A clear unboxing video or photos may be required as proof

 

 

2. Return Timeframe

  • Return requests must be raised within 5 DAYS of receiving the product.

  • Requests made after this period may not be accepted.

To initiate a return, please contact us at minimello036@gmail.com with your order number and supporting images/videos.

 

 

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please notify us within 5 DAYS of delivery

  • Share clear photos or videos showing the issue

Once verified, we will process the return and refund as per this policy.

 

 

4. Exchange Policy

  • We do not offer exchanges at this time.

  • Approved cases will be handled through a refund only, as per our refund process.

 

 

5. Refund Process and Timing

  • Once your return request is approved, we will initiate the refund.

  • Refunds will be processed to the original payment method used during checkout.

  • Refunds are typically completed within 2-3 working days after approval.


Please note:

  • Shipping charges (if any) are non-refundable

  • Refund timelines may vary depending on your bank or payment provider

 

 

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that are not damaged and delivered in the correct colour

  • Products showing signs of use, washing, or alteration

  • Items returned without original packaging or tags

  • Sale or discounted items (unless damaged or incorrect)

 

 

7. Return Shipping Costs

  • If the return is approved due to a wrong colour or damaged product, return shipping will be handled as per our instructions.

  • For returns not meeting eligibility criteria, shipping costs will be borne by the customer.

  • Any unauthorized returns may not be accepted.

 

 

8. Contact Information

For any return, refund, or policy-related questions, please contact us at:

Mini Mello Closet
Email:  minimello036@gmail.com

 

 

We truly appreciate your trust in Mini mello closet. Our policies are designed to be fair, transparent, and focused on providing a smooth shopping experience for every customer.